Your privacy matters
Privacy Policy
At Cherry Sanctuary, safeguarding your privacy and ensuring strict confidentiality is not only an ethical requirement but a core tenet of our faith-aligned practice. This Privacy Policy details how we handle the personal information collected through our website and clinic interactions.
1. Information We Collect
We only collect personal information that you voluntarily provide to us via our enquiry forms, email communications, or during the intake process for our counselling services. This may include your name, email address, phone number, and any preliminary context regarding your situation.
2. Strict Confidentiality
Every conversation, submission, and clinical file at Cherry Sanctuary is held in the strictest confidence. We do not share, sell, or disclose your personal or clinical information to any third party under any circumstances, except in situations where there is an imminent risk of severe harm to yourself or others, as mandated by clinical safeguarding laws.
3. How We Use Your Data
The information submitted is solely used to facilitate communication, schedule sessions, and safely prepare our clinical team to provide the appropriate evidence-based support for your specific needs.
4. Data Storage and Security
All digital records and communications are stored securely utilizing industry-standard encryption. We maintain rigorous internal protocols to ensure that access to your personal information is strictly limited to your designated counsellor and necessary administrative staff.
5. Contact Us
If you have any questions or concerns regarding your privacy or our data handling practices, please do not hesitate to contact us directly or discuss it with your counsellor during your session.